1. Introduction to AI Chatbot

In the digital era, businesses are looking for automation solutions to enhance work efficiency, optimize business processes, and improve customer experience. Integrating AI Chatbot into websites is one of the most valuable solutions today, enabling businesses to easily manage customer relationships, purchase history, and quickly provide product information.

2. Benefits of AI Chatbot in Marketing and Sales

a) Managing Customer Relationships
AI Chatbot helps businesses maintain and develop relationships with customers by:

• Automatically recording and storing interaction history.
• Sending welcome messages, reminders, and promotions.
• Reminding users of previous transactions.

b) Automated Support for Sales Department

• AI Chatbot classifies and evaluates potential customers.
• Automatically consults and introduces products according to customer needs.
• Sends reminders to customers about pending transactions.

c) Providing Quick Product Information

• AI Chatbot automatically introduces product categories.
• Automatically answers product-related inquiries.
• Sends recommendations based on purchase history.

3. Key Features of AI Chatbot

• Integrating AI Chatbot into websites: Enhancing automatic interaction with customers.
• Automated Consultation: AI-based chatbots analyze data and provide contextual advice.
• CRM Integration: Connecting with customer management systems.
• Automated Email and Message Sending: Reminders, new product introductions.
• Chatbot Support Across Multiple Channels: Website, Facebook Messenger, Zalo, Telegram…
• Data Analysis: Recognizing trends and customer behavior.
• Virtual Assistant: Quickly assisting customer consultations, saving time, and improving user experience.

4. NokaSoft’s Achievements in AI Chatbot Development

NokaSoft has achieved significant success in developing AI virtual assistants, optimizing sales and marketing processes for numerous businesses. The company has integrated AI Chatbots into many websites, significantly enhancing customer interactions. Thanks to NokaSoft’s advanced solutions, businesses not only improve customer experience but also significantly reduce operating costs.

5. Conclusion

Integrating AI Chatbot into websites for Marketing and Sales helps businesses improve work efficiency, reduce manpower load, and increase conversion rates. Automating consultation, sales, and customer care processes creates a better experience and helps businesses achieve sustainable revenue growth.