Implementing AI in Customer Service: Chatbots, Voicebots, and Beyond
Van Anh
July 14, 2025
Implementing AI in customer service is becoming a strategic priority for many modern businesses aiming to enhance operational efficiency, improve customer experience, and reduce costs. This article will help you better understand popular applications such as Chatbots, Voicebots, and emerging AI trends in the customer …
AI vs. Rule-Based Chatbots: What’s the Right Fit for Vietnamese Businesses?
Bac Bui
July 11, 2025
AI chatbot development in Vietnam is becoming a prominent trend as businesses undergo digital transformation. However, choosing between a rule-based and an AI-powered chatbot can be challenging. This article helps you understand the key differences and make the right choice based on your business needs. …